FREQUENTLY ASKED QUESTIONS
Who are the TRC?
The TRC (Trauma Recovery Centre) is a registered charity very close to our hearts, who facilitate the creative and purposeful recovery of children facing trauma, challenge and crisis. You can find out more about them here and should you want to, you can donate to them here.
What is your returns policy?
We all make online shopping mistakes occasionally! You have the right to cancel at any time from the moment you place your online order, and up to 14 days from the day you receive your goods. You’ll need to notify us of your wish to cancel your order within this time period by email. You then have a further 14 days from the date you notify us of your cancellation to return the goods. If we deem the item to be faulty, we’ll more than happily cover the cost of postage. Please keep a proof of postage! We’ll then contact you about a refund or exchange.
What about postage?
We aim to get all orders posted out within 5 working days. We are a very teeny tiny family team and each order matters to us - if we are a little late in posting, it's because we are swamped with orders or children! We will email to inform you when your order is heading its way to you.
What makes Relabelled special?
Lots of things. But let's talk about our products.
Water based inks? Does that mean special washing instructions?
As we use screen printing, the design won’t peel off and colour fading is very minimal over the long life of the garment. We recommend washing at 30 degrees to be as environmentally friendly as possible, similarly, we don’t recommend tumble drying. Wash similar colours together, wash and iron inside out. Tumble drying and ironing will increase your chances of print fading and garment shrinkage as well as impact the environment and your household bills, so for all round happiness it's best to avoid them!